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Access Guide

  • fenway park at night

This Fenway Park Access Guide was developed to provide our guests with disabilities with information about Fenway Park. A variety of accommodations are available to make your experience an enjoyable one.

Should you have any further questions, you may contact the Ticket Office at 877-RED-SOX9 or TTY telephone at 617-226-6644.

**Please be advised that the Red Sox have reserved certain tickets for spaces or seats for sale to disabled fans and their companions. People who misrepresent themselves in order to purchase these tickets or resell these tickets in violation of the law will be prohibited from purchasing these tickets in the future.**

  • Fenway Park Access Guide

    Accessible Parking Spaces
    There are a limited number of public designated accessible parking spaces located around Fenway Park. Prior to Red Sox baseball games, the parking spaces are metered, but they become priority spaces for Red Sox games. The majority of the spaces are located on Yawkey Way between Van Ness and Boylston Streets.
    Accessible Spaces for Wheelchair Users
    Wheelchair spaces are located in the Grandstand, Bleacher, Green Monster, Right Field Roof Deck, Loge Box, Infield and Right Field Roof Box and -EMC areas.
    Accessible Seats for Hearing Impaired and/or Deaf Fans
    Seating for hearing impaired fans is located in the Loge Box and Right Field Box areas. Hearing impaired fans may contact our Ticket Office by calling our TTY phone at (617)226-6644.
    Accessible Seats for Visually Impaired and/or Blind Fans
    Seating for visually impaired fans is located in the Field Box, Loge Box, and Grandstand Areas.
    Accessible Seats for fans with Ambulatory Impairments
    Seating for fans with ambulatory impairments is located in the Grandstand, Right Field Box, and Bleacher areas.
    Assisted Listening Devices
    Assisted Listening Devices (ALDs) are available to fans who may have hearing or visual impairments. The ALDs are located at the Gate E Fan Services Booth. A $20 refundable cash deposit is required to use a device for the duration of the game. Should fans encounter any issues with the devices, they are encouraged to send a text message to 23215 with the keyword 'security' to report any problems or receive assistance.
    Automated Teller Machines (ATM)
    ATMs are located at (1) Gate E/3rd Base Concourse; (2) Gate A/Yawkey Way; (3) Gate D/Homeplate; (4) Gate B/The Big Concourse; and the (5) State Street Pavilion Level. All of these "Bank of America" ATMs are equipped with headphone jacks for enhanced audio capacity and signage in Braille.
    Braille and Large Print Schedules
    Braille and large print schedules are available in the Red Sox Ticket Office and at the Customer Service booths located at Gate D, Gate E and the Gate B/Big Concourse. They can also be mailed to you upon request by calling (877) RED-SOX9 or writing to the Ticket Office at 4 Yawkey Way, Boston Massachusetts 02215.
    Elevators

    Gate D has three (3) elevators available that provide access to wheelchair spaces and seats located in the: Infield Grandstand; Green Monster and Infield Roof Box areas.

    Gate B has one (1) elevator available that provides access to wheelchair spaces located in the Right Field Grandstand; Right Field Roof Deck; and Right Field Roof Box areas.

    Escalators
    There are escalators located at Gate A that service the State Street Pavilion and the luxury suites.
    Fenway Park Tours
    Visit the park where the Babe pitched, The Kid hit, Yaz dazzled, and Pedroia and Ortiz still thrill young fans today. Soak up the rich history; hear the echoes of the past while strolling around Fenway Park. Fenway Park tours are fully accessible and guests with access concerns do not need to schedule tours in advance. Fans are welcome to request special assistance for tours. Tour tickets are available for purchase at the Gate D Ticket Booth, located on the corner of Yawkey Way and Van Ness Street, hourly seven days a week from 9 a.m. to 5 p.m, and on game days the last tour departs 3 hours before game time. Learn more about tours on the Ballpark Tours page or contact Fenway Tours at 617-226-6666.
    First Aid Room
    The First Aid Station is staffed by Beth Israel Deaconess Hospital, the official medical provider to the Red Sox. Fans with injuries can receive emergency treatment at the First Aid Station located on the lower concourse on the right field side near Section 12
    Information/Customer Service
    The Boston Red Sox make every effort to preserve the family atmosphere and ensure that all fans are able to enjoy the game in comfort. For the convenience of our fans, ushers and security staff are posted throughout the ballpark. Any fan in need of assistance of any kind is urged to visit our Customer Service booths, where trained members are ready to assist. Customer Service booths are located at (1) the Big Concourse; (2) Gate D/Homeplate; (3) Gate E/3rd Base Concourse. Wheelchair Escorts are also available for guests that need assistance to and from their seats.
    Restrooms
    There are accessible restrooms servicing all accessible seating areas. There are also family restrooms available at the Customer Service booth at Gate E, behind grandstand sec. 18, next to the elevator in the Big Concourse, as well as on the pavilion level (behind pavilion box 14, and above pavilion box 2).
    Security Command Station
    For security issues, please call 617-226-6411.
    Service Animals
    Certified service dogs for guests with disabilities are welcome at Fenway Park. All other animals are prohibited. If special accommodation is requested, please contact the ticket office at 877-REDSOX9.
    Ticket Information

    The price levels for ADA accessible seating are equivalent to the prices for corresponding regular seating ticket prices. Ticket information may be found in the Seating and Pricing section of the Web site.

    Fans with disabilities may purchase tickets for ADA accessible seating by calling (877) RED-SOX9. Hearing impaired patrons may call our TTY phone at (617) 226-6644. Fans with disabilities may also purchase tickets by completing and sending the Accessible Seating request form. In order to access the form, follow the links for buying tickets in the Seating and Pricing section, then select and complete the Accessible Seating request form for the desired game.