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A-Z Guide

A

Accessibility Information

Click here for complete details »

Address/Telephone/Fax
Chicago White Sox
U.S. Cellular Field
333 West 35th Street
Chicago, IL 60616
312-674-1000 (General Offices)
866-SOX-GAME (To order tickets)
312-674-5103 (Fax)

Advanced Ticket Sales
Located behind home plate of both the Main (100) and Upper (500) Levels, these booths are available for the sale of tickets for future events and the purchase of Comiskey Cash.

Alcoholic Beverage Policies
Alcoholic beverages may not be carried into U.S. Cellular Field. Guests who appear to be under the age of 30 are required to show valid ID indicating legal proof of age before purchasing alcohol inside the ballpark. Beer sales in concession stands are limited to two (2) beers per possession and one (1) per I.D. through in-seat vendors. All beer sales will stop after the last out of the 7th inning. The Chicago White Sox game day staff reserves the right to deny any individual who appears to be impaired entry into U.S. Cellular Field. The Chicago White Sox and concessions staff also reserve the right to deny beverage service to any guest who appears to be impaired. Service limits and times of service may change at the discretion of the Chicago White Sox.

All-Star Balloting
All-Star ballots will be available to guests from approximately the beginning of May through the beginning of July. Guest Service Representatives will distribute the ballots during the game and completed forms can be returned to the ballot boxes located throughout the concourses.

Animals
U.S. Cellular Field welcomes service animals utilized by guests with disabilities. We do offer a Pet Check service for other types of animals.

ATMs
Where are the ATMs located in U.S. Cellular Field?
Harris Bank ATMs are located behind home plate and in center field on the Main Level, behind home plate and near Section 540 on the Upper Level, outside the Miller Lite Bullpen Sports Bar and outside the ballpark at Gate 4.

Majestic Athletic Audience Auction
Autographed new or game-used baseball memorabilia is displayed for auction at the Sox Split table, located behind home plate on the 100 and 500 levels, every home game. Fans have until the top of the 7th inning to place a bid on the item(s). The bid sheets are then collected, and the winner is notified within 5 business days to arrange method of payment. Having an auction during every home game allows fans to purchase unique White Sox and other baseball memorabilia that is not offered for sale to the public.

Autographs
Is it possible to seek autographs before a game?
Fans holding tickets for the 100 Level may seek autographs by the home and visitors dugouts from the time the gates open until 25 minutes before game time. Select White Sox players are scheduled to sign autographs for kids 13 and under prior to each Kids Day, weather permitting. Kids Days are held on select day games throughout the season.

Automobile Trouble
The White Sox provide a service vehicle in U.S. Cellular Field's parking lots to assist guests experiencing car trouble. This service can be arranged through the Ballpark Transportation Authority Booth (located behind home plate), any Guest Relations Booth or a Parking Lot supervisor.

Auxiliary Parking
When general parking is full, remote parking is available for most games at IIT, located at 33rd and State. A free shuttle service is provided to the park from there. Following the game guests can board shuttle buses back to IIT at 34th and Shields (across from Gate 4).

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B

Baby Changing Areas

Baby changing tables are available in all public restrooms at U.S. Cellular Field.

Bag Check Facility
For any items that are too large to be carried into U.S. Cellular Field, guests may use the independent bag check facility located outside of Gate 5 in between parking lots A and B. There is a $2 fee per bag and the facility closes 30 minutes following the end of the game.

Banners/Signs
Can I bring banners or signs to the ballpark?
The White Sox encourage fans to show their team pride, but handheld banners may not be carried during play, due to sight line restrictions, or placed on the field. Signs may not be obscene, commercial in nature or cause a disturbance to other fans. Poles used to display banners or flags are not permitted.

Batting Practice
When do the teams take batting practice?
For a 7:05 game, the White Sox take BP at 4:45, visitors at 5:45. For a 6:05 game, White Sox BP is at 3:45, visitors at 4:45. For a 2:05 game, the White Sox take BP at 11:30, visitors at 12:30. For a 1:05 game, the White Sox take BP at 10:30, visitors at 11:30. For a 12:15 game, White Sox BP is at 9:40, visitors at 10:40. On certain days, the clubs do not take batting practice.

Bats
Bats are only permitted to be carried into U.S. Cellular Field on designated Kids' Days (see Promotions page for dates) for the pre-game autograph session. Following the autograph session, guests are asked to check the bats at the Guest Relations Booth, behind home plate on all levels of the ballpark, for the duration of the game.

Beach Balls
For the safety of all guests, players and employees, beach balls are not permitted inside the ballpark. Guests who bring in or inflate a beach ball during a game will be subject to ejection from U.S. Cellular Field. Please do not participate in hitting or chasing after a beach ball as is may disturb or injure another guest.

Bike Racks
Bikes racks are located outside U.S. Cellular Field between Gates 2 and 3 and along 35th street near Gate 5.

Bottles/Cans
Only one (1) sealed water bottle 1 liter of less is allowed in U.S. Cellular Field. No otherbeverage containers, glass or otherwise shall be permitted into U.S. Cellular Field. Only those used for infant feedings will be allowed.

Box Office Hours
When is the Box Office open at U.S. Cellular Field?
The U.S. Cellular Field Box Office is open on non-game days Monday through Friday, 10 a.m. to 6 p.m.; Saturday and Sunday, 10 a.m. to 4 p.m. On game days, the Box Office is open Monday through Friday, 9 a.m. to 6 p.m. (when a day game is scheduled), 9 a.m. to 9 p.m. (when a night game is scheduled); Saturday 9 a.m. to 6 p.m. (day game) and 9 a.m. to 8 p.m. (night game); Sunday 9 a.m. to 4 p.m. (day game), 9 a.m. to 9 p.m. (night game).



Bullpen Sports Bar, Miller Lite
Where is the Miller Lite Bullpen Sports Bar located and how do I get there?
The Miller Lite Bullpen Sports Bar is located on field level behind the right-field fence. To get there, enter the ballpark from Gate 2 or take the ramp at Gate 2 down from the Lower or Upper Levels. The outdoor seating area is available for a nominal charge on a first-come, first-served basis. Must be 21 or older to enter.

See panoramas of the Miller Lite Bullpen Bar »

Bullpens
The White Sox bullpen is located in left field in front of sections 156-158. The visiting bullpen is located in right field in front of sections 104-105.

Bus Service
See Directions and Parking

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C

Camera/Video Equipment
Can I bring my camera or video camera into the ballpark?
Fans are welcome to bring cameras into the ballpark. However, video cameras may not be used to reproduce the game and must not interfere with other fans. No large camera bags or tripods/camera supports are allowed into the park.

Carry-in Items
What kinds of items can I bring into the park?
Guests are welcome to:

  • Carry in food in a small, clear (see-through) plastic bag.
  • Enter with small, soft-sided bags (no larger than 16" x 16" x 8") that will be searched prior to entering the park.
  • Carry in one sealed plastic bottle of water, one liter or less in size, but no other beverages of any kind.
    • Please be aware:
    • Guests holding tickets for the Upper Level must remain in the Upper Level.
  • Bottles, cans, hard-sided coolers or other liquid containers may not be brought into the park.
  • There is no smoking in U.S. Cellular Field pursuant to the Smoke-Free Illinois Act 95-0017.
  • U.S. Cellular Field will be free from foul/abusive language or obscene gestures by guests.
  • Intervention with an impaired or intoxicated Guest will be handled in a prompt and safe manner.
  • Our Guests' experience will not be disrupted by unruly actions or behavior of others, including unauthorized persons entering the playing field.
  • Guests will show their tickets when requested and sit only in their ticketed seats.


Cellular Phones
The use of cellular phones is permitted at U.S. Cellular Field, provided such use does not interfere with other guests' enjoyment of the ball game. Please be courteous and refrain from making loud or lengthy calls in the seating areas.

Check Cashing
We regret that we are not able to cash personal checks at U.S. Cellular Field. However, for your convenience we have Harris Bank ATM machines located throughout the ballpark and Comiskey Cash is available for purchase at the Advance Ticket Windows located behind home plate.

Child Admittance
U.S. Cellular Field offers complimentary admission to children under 36" in height. However, we do require that the child sit in their accompanying adult's lap and do not occupy an additional seat. Promotional giveaways are only available for ticketed guests. Tickets for children taller than 36" are priced the same as adult tickets.

Comiskey Cash
Comiskey Cash is available for purchase at U.S. Cellular Field ticket windows. It is available in $1, $2 and $5 denominations and is accepted like cash throughout U.S. Cellular Field.

Comments/Suggestions
The White Sox are always looking for ideas and comments from our guests! Please contact us via e-mail at fanfeedback@whitesox.mlb.com or visit any Guest Relations Booth while at the ballpark.

Conference & Learning Center
Where can I hold a business meeting or educational program at U.S. Cellular Field?
There's no better place than the Conference and Learning Center at U.S. Cellular Field to hold your team meeting! This state-of-the-art facility within the ballpark allows you to mix business with baseball. The center features flexible space, the latest in communication and presentation technology, and a fully-equipped business center. Please call 312-674-5150 for more information.

Concession Stands
What foods and beverages are offered at the U.S. Cellular Field concession stands?
The concession stands, located throughout the ballpark, offer an endless variety of meals, snacks and treats. Enjoy pizza, hot dogs, nachos, veggie burgers, veggie dogs, deli sandwiches, soft-serve ice cream, waffle cones, funnel cakes and much, much more! There is also an array of beverages available, from soft drinks and beer to mixed drinks and juice. For children ages 13 and under, there is the Rookie's Club, featuring peanut butter and jelly sandwiches and other kid favorites. For details on stand locations, pick up a ballpark brochure at a Guest Relations window or click on Where to Eat .

Contact Us
How do I contact various departments in the White Sox Front Office?
Navigate to our Help/Contact Us feedback form, select a category and submit your feedback. You may also call the White Sox at 312-674-1000 or write to us at Chicago White Sox, 333 W. 35th Street, Chicago, IL 60616. You may also e-mail whitesox.com questions, comments or concerns to fanfeedback@whitesox.mlb.com

For all other inquiries, including:

  • Advertising with the White Sox
  • Information on former White Sox players
  • Requests for White Sox pocket schedules
  • White Sox tryout camps
  • Or miscellaneous questions...


please call 312-674-1000,
email us at fanfeedback@whitesox.mlb.com
or write to:
Chicago White Sox
333 W. 35th Street
Chicago, IL 60616

Credit Card Policy
The Chicago White Sox and Sportservice accept American Express, Mastercard, Visa and Discover credit cards. Levy Restaurants accepts all the preceding cards as well as the Diner's Club credit card.

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D

Designated Driver Booth
Where is the Designated Driver booth, and what are the details of the program?
The Designated Driver booth is located behind home plate at the BTA Booth. Guests can also sign up on the 300 and 500 levels at the Guest Relations Booths behind home plate through the 2nd inning. Registrants must be 21 years of age and have a valid Driver's License. In return for promising responsibility and sober transportation of their group from the ballpark, a registrant will receive one (1) coupon for a non-alcoholic beverage during the game from any All-Star concession stand. Registrants will also receive a Designated Driver hand stamp.

Diamond Suites
Unlike any other premium seating experience, the Diamond Suites at U.S. Cellular Field offer unprecedented service and surroundings. Levy Restaurants provides the exclusive food and beverage service to the Diamond Suites. For more information on leasing or purchasing a Diamond Suite for an individual game, please call the Chicago White Sox Sales Department at 312-674-1000. Diamond Suite guests may enter either at the Diamond Suite entrance, located at Gate 4, or through any entry gate. Once inside the ballpark, guests should proceed behind home plate on the Lower (100) Level to the Diamond Suite entrance.

Directions to U.S. Cellular Field
What are the best ways to get to the game by car or public transportation?
U.S. Cellular Field is located just off the Dan Ryan Expressway at 35th Street, south of downtown Chicago. It is easily accessible by car or public transportation. Fans taking the CTA "L" train to the game should take the Red Line to Sox/35th. For more details, see Directions and Parking . After the game, up-to-the-minute traffic reports, designated driver registration and tourism information are available at the Ballpark Transportation Booth, located on the Lower Level behind home plate.

Discounted Tickets
U.S. Cellular Field offers discounts on tickets on various days. For each Monday game, all tickets are half price. Please see the Value Promotions page for more information.

Donations/Player Appearances
How can I request fundraising donations or schedule a White Sox player appearance?
Requests for donations or a player appearance may be sent on organization letterhead to: Chicago White Sox, Attn: Community Relations - 333 W. 35th Street, Chicago, IL 60616. Requests may also be faxed to (312) 674-5119 or e-mailed to community@whitesox.mlb.com . On the request, please include the date and time of the event, the event address and the contact's name, number and address. All requests must be submitted at least six weeks in advance.

Drinking Fountains
Drinking fountains are located throughout U.S. Cellular Field near all restroom locations.

Dugout Location
On which side of the field is the White Sox dugout?
It is on the third base side.

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E

Elevators
For the convenience of guests requiring special assistance plus one companion, elevators are located behind home plate at Gate 5 on the north side of the park.

Emergency Phone Call Registration
Fans expecting emergency calls should register their seat locations at any Guest Relations Booth located behind home plate on all three levels of the ballpark. If a call is received, the Guest Relations Booth will dispatch a person to that seat location with a message. Because of the many requests, public address paging is not permitted. Fans are also advised to leave their seat location with friends, family, babysitter, etc.

Employment Opportunities
The Chicago White Sox are always looking for friendly, service-oriented people to join our team. The majority of jobs are part-time, with most work shifts occurring in the evening and on weekends based on our game schedule. Interested parties can apply in person on non-game days at the Employee Entrance, located near Gate 2, or at Gate 4.

Escalators
Escalators are located at Gates 3 and 5 to access the Lower (100), Club (300) and Upper (500) levels. Please note that escalators only operate upwards.

Event Seating Policy
The White Sox are committed to providing an affordable fan friendly, high quality entertainment experience in a world class facility. In order to ensure all of our fans receive the full value of their investment, only those persons with a ticket for a particular seat will be able to occupy that seat. Our staff will be checking tickets to safeguard each customer's investment as a ticketed seat holder.

Exchanges
No refunds or exchanges are given for White Sox individual game tickets. Season ticket holders are eligible for a special ticket exchange program. Call 312-674-1000 for details.

Executive Experiences
How can I find out about and reserve a 2009 White Sox Executive Experience?
Details and deposits for White Sox Executive Experiences can be found here. For further details, contact Martha J. Black at 312-674-5396 or soxexperience@whitesox.mlb.com.

Extra Base, Miller Lite
Located in the leftfield corner of the 200 suite level. Accessible via the Diamond Suite entrance at Gate 4. Available for groups of 70-250.

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F

Family Bathroom
Is there a family bathroom? If so, where is it located?
A family bathroom is located near Section 107, near Gate/Ramp 2.

Fan Deck, PrivateBank
Please see PrivateBank Fan Deck Parties.

Fan Interference
In the interest of player and guest safety, U.S. Cellular Field maintains a zero tolerance policy regarding fan interference with a ball in play or a player during the game. Failure to comply with this policy will result in immediate removal from U.S. Cellular Field.

Field Dimensions
Left Field Line: 330 feet
Left Center Field: 377 feet
Center Field: 400 feet
Right Center Field: 372 feet
Right Field Line: 335 feet

Fireworks
Before every game, after every White Sox home run, and after White Sox victories, fireworks are exploded at U.S. Cellular Field. Parents with small children and all those sensitive to explosions and loud noises should be cautious of this.

First Aid
U.S. Cellular Field has trained teams of paramedics on staff during games. The first aid room is located behind home plate on the ground level of the ballpark.

First Game Certificate
The White Sox offer a certificate for guests to commemorate their first time at U.S. Cellular Field. Please visit any Guest Relations Booth, located behind home plate, to pick one up.

Foul Balls
Guests are welcome to keep any foul ball that is hit into the stands. At no time should a foul ball or home run ball be thrown back onto the field. Violators will be subject to ejection. Any guest interfering with a ball in play is also subject to ejection from the ballpark. Unfortunately, the Chicago White Sox are not able to accommodate requests for player autographs of foul balls.

Fundamentals, Comcast
Where is Fundamentals, the interactive area for kids?
The 15,000-square-foot Comcast Fundamentals area is devoted to young White Sox fans, providing them with the opportunity to learn the fundamentals of baseball from Chicago White Sox Training Academy coaches. It features a youth-sized wiffle ball diamond for coaching clinics, batting and pitching cages, batting "swing" boxes for proper batting techniques and areas for base running and skills instruction. Located above the left-field concourse and overlooking the field and the outfield seating area, Comcast Fundamentals opens with the gates and remains open throughout the game. It is accessible from the 100, 300 and 500 levels of the ballpark. On Firework Nights, the Fundamental Deck will close at the conclusion of the 6th inning. Please note: Participants on the Comcast Fundamentals Deck must wear athletic shoes. Flip-flops, "Crocs" or other types of sandals will not be permitted.

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G

Game Tapes
If a fan catches a ball at the game, can he or she get a tape of the broadcast?
Unfortunately, the White Sox are unable to release copies of game tapes.

Gates Open
What time do the gates open for games?
The U.S. Cellular Field gates open 90 minutes prior to game time, unless otherwise noted. On Kids Days, the gates will open two (2) hours prior to game time.

Gift Cards
For details on 2010 Gift Cards, click here.

Gift Shops
Where are the gift shops located in U.S. Cellular Field?
There are a variety of gift shops available at U.S. Cellular Field. They are located on the Main and Upper Levels behind home plate and in centerfield. The Majestic Athletic Gift Shop, behind home plate on the Main Level, is open during games as well as when the team is on the road -- Monday through Friday, from 10 a.m. to 4 p.m. The Majestic Athletic Custom T-Shirt Shops are located near sections 121 and 542. The Custom Jersey Shop is located in Section 144. The New Era Cap Corner, featuring baseball caps in a variety of colors, styles and sizes, is located near Section 157 in the left-field corner on the Lower Level and behind home plate on the Upper Level. For merchandise information, call 312-674-5183.

Ground Rules
Please see Ground Rules for more information.

Group Tickets
To inquire about benefits and discounts for groups of 20 or more fans, please call 312-674-1000 or e-mail grouptickets@whitesox.mlb.com. To purchase online, please click here.

Guest Conduct Policy
Major League Baseball and the Chicago White Sox are committed to creating a safe, comfortable and enjoyable ballpark where:

  • Guests will enjoy the baseball experience free from foul/abusive language or obscene gestures
  • Intervention with an impaired guest will be handled in a prompt and safe manner
  • The progress of the game will not be disrupted by guests' actions or unauthorized persons on the playing field
  • There is no smoking in U.S. Cellular Field pursuant to the Smoke-Free Illinois Act 95-0017.
  • Guests will show their tickets when requested and sit only in their ticketed seat.


Guest Relations Booth
Guests may seek assistance from any U.S. Cellular Field employee. Additionally, there is a Guest Relations Booth located on each level of the ballpark directly behind home plate as well as outside Gate 4. The Guest Relations Booths are open to serve you from the time the gates open until the ballpark has cleared following the game.

Guest Service Representatives
Guest Service Representatives are stationed throughout the ballpark to assist you and enforce ballpark rules and regulations. If someone is interfering with your enjoyment of the game, please contact a Guest Service Representative. If approached by a Guest Service Representative, please treat them with courtesy and respect. By enforcing rules, our Guest Service Representatives are making the ballpark a safer and more comfortable environment for all guests.

Guests with Disabilities
What services are available for guests with disabilities, and who should I contact to arrange our visit?
The White Sox offer handicapped parking and drop-off areas, wheelchair seating and devices for the vision and hearing impaired. For more information please click on Guests with Disabilities. Please call the White Sox at 312-674-1000 to arrange your next visit.

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H

Hotels/Motels
Which hotels are the closest to U.S. Cellular Field?
U.S. Cellular Field is located approximately four miles outside of downtown Chicago in a neighborhood area. While we don't have a hotel immediately nearby, fans can stay at a downtown hotel of their choice and get to the ballpark via public transportation or car. Fans may also contact the Illinois Hotel & Lodging Association at 877-4LODGING (877-456-3446). The Palmer House Hilton is the official hotel of the White Sox. We encourage White Sox fans to stay there by calling 312-726-7500

HOME PLATE CLUB
Experience the exclusivity and luxury of the White Sox all-new Home Plate Club. As a member, you'll enjoy an exceptional view from the second seating level behind home plate and the most upscale amenities.

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I

Identification Bracelets
Young children attending White Sox games may obtain a free ID bracelet personalized with their seat location which allows staff to return lost children to their seats. Wristbands are available during games at any Guest Relations Booth. Please report concerns about a lost child to the nearest Guest Relations Booth or contact any U.S. Cellular Field employee for assistance.

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K

Kids Activities
What kinds of activities for kids are there at U.S. Cellular Field?
There are lots of fun things for kids to do at U.S. Cellular Field. Visit the Comcast Fundamentals area for coaching clinics, practice areas and skills instruction. There are also Speed Pitch Machines (near sections 162 and 524), the Chicagoland Plumbing Council Shower from old Comiskey Park (near section 161), Rain Rooms (near sections 105 and 546), the Rookie's Club full of great food just for kids (sections 101 and 540), and more! Just ask any Guest Service Representative how to find all of these fun areas and features.

Kids Baseball Camps
Do the White Sox offer summer baseball camps for children?
Chicago White Sox Training Centers offer kids ages 7 to 14 the best instructional baseball in America taught by finest coaches, instructors, scouts and collegiate players. There are more than 160 camps each year, and each camper receives a hat, T-shirt, bat bag and more! For details, call 630-PLAYBALL or visit BullsSoxAcademy.com.

Kids Days
What are Kids Days?
Kids Days occur on select day games throughout the season. When an adult purchases a full price ticket at the ticket windows on the day of the game, he or she can purchase tickets for kids 13 and under for $1 each, depending on availability. Kids 13 and under can collect autographs two (2) hours before the game from select players and run the bases after the game, weather permitting. Please see the Promotional Schedule for more information.

Kids Fan Club
Is there a White Sox kids' fan club?
The White Sox Kids Club is the official youth fan club of White Sox Baseball. For details on 2009 membership, click here.

Kids Tickets
At what age do children need a ticket to enter the ballpark?
It's not an age, but a height. Children shorter than the turnstile arm (approximately 36 inches) are admitted free of charge, but must share a seat with an accompanying adult. Children taller than the turnstile are required to have a regular-price game ticket.

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L

Large Print Schedules
Large print schedules are available to those fans who are visually-impaired. These items are available at the Guest Relations Booths or by calling 312-674-1000.

Levy Restaurants
Levy Restaurants is the exclusive caterer for the U.S. Cellular Field Diamond Suites, Stadium Club, United Scout Seats, the Home Plate Club, and LG Skyline Club Level (300 Level).

Limousine Drop-off
Where should a limo drop people off for games?
Fans taking limousines to the game should be dropped off at the corner of 35th and Shields.

Lost and Found
Found articles may be turned in at any Guest Relations Booth. U.S. Cellular Field staff will record personal information and lost articles will be cataloged and maintained for 30 days. Guests needing assistance in retrieving lost items during non-game hours may call 312-674-1000.

Lost Children
Guest seeking parents or children separated from their party should go directly to the Guest Relations Booth located behind home plate on their seating level. Also see Identification Bracelets.

Lost/Stolen Tickets
Please treat all tickets as you would cash. Individually purchased tickets cannot be replaced if they are lost or stolen. Season, Group and Diamond Suites tickets which are lost or stolen can be reprinted by contacting the Sales Department at 312-674-1000. Reprinted tickets are subject to a $5 reprinting fee.

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M

Majestic Athletic T-shirt Shop
What is the Majestic Athletic T-shirt Shop?
It's a new shop inside U.S. Cellular Field that creates custom-made White Sox T-shirts for fans located near sections 121 and 542. For more details, call 312-674-1000.

White Sox Group T-shirts

Mascot
Do the White Sox have a mascot?
We do! Southpaw debuted in 2004.

Meeting Places
Where is a good place to meet my party outside of U.S. Cellular Field?
There are many meeting places around U.S. Cellular Field. One option is to call the White Sox at 312-674-1000 with your seat location to determine the most convenient gate at which to meet your party.

Military Discount
Active members of the military can receive one free ticket, based on availability, at the U.S. Cellular Field Box Office on the day of the game by presenting their I.D. This offer excludes Opening Day, Cubs series and premium games.

White Sox Group T-shirts

Minor League Affiliates
Please see Minors for more information.

Mondays, Value
Select Monday home games are half the regular price. Click here for a complete list of Value Promotions for more information.

Movement During Play

The White Sox encourage all guests to use courtesy and restrict movement in the seating areas during play. When returning to your seats, please wait for a break in the action (between innings, between batters, pitching changes, etc.) before entering the aisles.

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N

National Anthem
How can I sing the National Anthem before a White Sox game?
It's easy! Submit a tape to Chicago White Sox, Attn: National Anthem, 333 West 35th Street, Chicago, IL 60616

Noisemakers
For the comfort of the guests around them, guests coming to U.S. Cellular Field are asked to refrain from bringing any type of noisemaker or musical instrument into the ballpark.

Non-Game Day Events
Areas of U.S. Cellular Field are available on non-game days and during the offseason for various events. Business groups, non-profits or individuals can plan meetings, seminars, weddings, cocktail receptions, holiday parties, charity galas, bar mitzvahs, etc. in the Conference and Learning Center or the Stadium Club, the United Scout Lounge or the Home Plate Club . For more information on having your event at U.S. Cellular Field please call Levy Restaurants at 312-674-1000.

Nursing Mothers
Nursing mothers requesting a more private location in which to breastfeed may use the First Aid Room, Family Restroom or contact any of the Guest Relations Booths at U.S. Cellular Field for additional locations.

O

Oversized Vehicles
See Directions and Parking for more information.

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P

Parking
How much does it cost to park in a White Sox parking lot?

Parking is $23 for cars, minivans, motorcycles and other vehicles that require one parking space. Buses must park in Lot A and cost $35 in advance (at least 14 business days) by calling 312-674-1000, or $40 on the day of the game. The lots open two hours prior to game time and close one hour after the game. Comiskey Cash can be used to pay for White Sox parking.

When parking in the neighborhood around U.S. Cellular Field, we ask that all White Sox fans please observe all parking ordinances and respect our neighbors. We recommend that all fans driving to games park in official White Sox parking lots.

Parking around U.S. Cellular Field is restricted. In some areas close to the stadium, parking is not allowed on the streets without a residential parking permit showing on your car windshield. The purchase or sale of a residential parking permit from any person other than the City of Chicago is illegal. Violators face fines up to $500.00 and risk being towed by the City of Chicago. Per Section 9-68-020 of the Chicago Municipal Code, permits may not be transferred, purchased or sold. For more information about the Chicago parking permit program, please visit www.cityofchicago.org/revenue or call 312-744-PARK.

For more info, visit our Directions and Parking page

Parking for Guests with Disabilities

Accessible parking for cars displaying state issued disability placards or license plates is available on the north side of the ballpark in parking lot B immediately adjacent to Gate 5. To reach lot B guests from the north should travel south on Wentworth from 31st street and turn right on 33rd, then left on Wells street. Guests coming from the south should travel north on LaSalle from 35th street and turn left onto 33rd, then left onto Wells.

 

A parking attendant will direct vehicles displaying a current handicapped license plate or municipally issued disabled permit to the reserved parking area. Any guest in need of assistance may be dropped off or picked up at Gate 5 in Lot B. Guests needing access to an elevator or escalator should enter the ballpark at Gate 5.

 

The Chicago Transit Authority provides transportation to and from U.S. Cellular Field for guests who are physically challenged. Arrangements may be made by contacting the CTA at 312-836-7000; (TDD) 312-836-4949.

 

Park & Ride
What is the White Sox Park 'N Ride?
U.S. Cellular offers "Park 'N Ride," a service offered Monday-Friday in which fans can park in Lot A is accessible from Wentworth Avenue between 33rd and 35th Streets. Cash ($23) and parking coupons for that day's game will be accepted. Why fight rush hour traffic - use Park 'n Ride!

Pet Check
Does U.S. Cellular Field offer a pet check area?
Guests may check their pets at the Pet Check during each game for a $3 fee, which benefits non-profit organizations that train service animals. Pet check is located between Gates 2 and 3. For reservations and details, call 312-674-1000, ext. 5503. Animals are allowed inside the ballpark only on Dog Days.

Player Appearances
See Donations for more information.

Promotional Items
Each fan eligible to receive a promotional item, based on age guidelines, and must present a game day ticket at the turnstile to receive the item. One item per fan, please.

Public Transportation
U.S. Cellular Field is easily accessed via public transportation . The ballpark is located just off the 35th Street/Sox Park station of the CTA Red Line. The area is also serviced by a number of bus routes. Please visit the Chicago Transit Authority Web site at www.chicagotransitauthority.com or via phone at 312-836-7000 for more information.

Publications
How can I order White Sox publications?
White Sox publications include the White Sox Magazine (four editions per season), Media Guide, Yearbook, Spring Training Program and Wall Calendar. All publications as well as present and past player photos and team photos are available by calling 312-674-1000 and requesting a Publication Order Form.

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Radios/Televisions
Single speaker radios and hand-held televisions are permitted in the ballpark as long as they do not interfere with other fans' enjoyment of the game.

Rain Cancellation
In the event that a regulation game is not played (a "Cancelled Game") and is rescheduled on a date that did not have a previously scheduled game or is rescheduled to become a part of a split double header, your ticket may only be used for admittance into such rescheduled game. In the event a Cancelled Game is not so rescheduled, your ticket becomes a gift certificate that may be exchanged at any time in the future at the U.S. Cellular Field Box Office or by mail (333 W. 35th Street, Chicago, IL 60616) for an individual ticket of equal or lesser face value for a future regular championship season game (subject to prior sales). In no instance shall this ticket be exchangeable for a ticket with a face value greater than the face value of this ticket. This policy may be amended at anytime without notice. Season parking coupons for games cancelled by weather may be exchanged for $23 in Comiskey Cash or an individual parking pass for a future 2010 regular season game (based on availability; see back of parking coupon for specific instructions). This policy may be amended at anytime without notice.Please note: Fans who purchased tickets through StubHub will need to contact StubHub directly for information.

Rain Delays
The right to delay the start of a game shall be vested in the home club. Once both teams' managers meet with the home plate umpire and exchange lineup cards the right to determine whether the game shall be interrupted or terminated because of bad weather or unfit playing conditions is up to the sole discretion of the Umpire-in-Chief. Under the provisions of the Official Playing Rules, the Umpire-in-Chief shall have the sole and unquestioned authority to determine whether and when play shall be halted during a game; whether and when play shall be resumed; and whether and when a game shall be terminated because of bad weather or unfit playing conditions.

Re-entry Policy
Guests may not re-enter U.S. Cellular Field unless they have made arrangements through the Guest Relations Booth or a Team Leader at the gates, prior to leaving. Re-entry accommodations are up to the discretion of the Chicago White Sox and are strictly limited to emergencies only.

Refunds
There are no refunds once a game ticket has been purchased.

Replay Policy
The Chicago White Sox are proud to show replays on the JumboTron scoreboard. However, Major League Baseball rules the following may not be shown: pitched balls not put into play (called strikes), force plays at second base, "bean" balls and fights/arguments. Close plays may be shown but only at regular speed.

Resale/Scalping
The resale of game tickets at any price is strictly prohibited in and around U.S. Cellular Field. Violators are subject to prosecution by the Chicago Police Department.

Retired Numbers
The retired uniform numbers of Nellie Fox (2), Harold Baines (3), Luke Appling (4), Minnie Minoso (9), Luis Aparicio (11; unretired and worn by Infielder Omar Vizquel for 2010 season), Ted Lyons (16), Billy Pierce (19) and Carlton Fisk (72) are proudly displayed at U.S. Cellular Field, along with that of Jackie Robinson (42), on the left field pads.

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Safety Policy
For the comfort and security of all our guests, we do not allow fans to enter U.S. Cellular Field with hazardous or disruptive items. Samples of items that are not permitted into the ballpark include boom boxes, inflatable balls, balloons, Frisbees, laser pointers, fireworks, footballs and weapons of any kind. The Chicago White Sox reserve the right to inspect any bags or containers entering the ballpark.

Scalping/Resale of Tickets
The resale of White Sox game tickets is strictly prohibited on U.S. Cellular Field property. Any persons caught doing so shall be brought to the attention of the proper authorities. To avoid problems with counterfeit, stolen, void or inflated tickets, purchase them only at the U.S. Cellular Field Box Office or from an authorized outlet.

Schedules
Pocket schedules are available throughout the season at all Guest Relations Booth locations or the U.S. Cellular Field Ticket Office . Fans can receive a schedule through the mail by sending a self addressed stamped envelope to: Chicago White Sox Schedule, 333 West 35th Street, Chicago, IL 60616.

Scoreboard Messages
How can I get a message displayed on the U.S. Cellular Field scoreboard?
Fans can create their own special message to be displayed on the center field video screen at U.S. Cellular Field during any White Sox home game for $55. All requests must be made at least two business days prior to the game which the message is to be displayed. A limited number of day-of-game messages are accepted at the Guest Relations booths within the ballpark for $70. An 8x10 digital color printout is available for an additional $15. All proceeds benefit Chicago White Sox Charities. PLEASE NOTE: The digital color printout is an 8x10 glossy photo of the scoreboard message that is reproduced on a computer to reflect the message that was displayed during the game. It is not a photo taken during the game.

To order a 2010 Scoreboard Message, click here.

Scout Seats, United
How can I sit in the Scout Seating area behind home plate?
Please see Scout Seating.

Search Procedures
Carry-in items for all guests are subject to inspection prior to entrance into the ballpark or at any time while inside the ballpark by U.S. Cellular Field personnel. Carry-in items larger than 16" x 16" x 8" will not be permitted into the ballpark due to the Major League Baseball size requirement. Guests entering U.S. Cellular Field may be subject to inspection by random electronic wanding.

Seating Sections
See Seating and Pricing for more information.

Chicagoland Plumbing Council Shower
The Chicagoland Plumbing Council Shower from Old Comiskey Park is available on the Main Level, near Section 161, for our guests to cool down on hot days.

Smoking Policy
What is the smoking policy at U.S. Cellular Field?
Smoking is not allowed inside U.S. Cellular Field pursuant to Smoke-Free Illinois Act 95-0017. Smoking anywhere inside U.S. Cellular Field, including the ramps, is prohibited. Guests wishing to smoke exit the ballpark at the base of the ramps at Gate 5 (third-base line). Please notify a staff member of any violation of this policy.

Southpaw
Who is Southpaw?
Southpaw, the White Sox mascot, arrived in 2004 at U.S. Cellular Field in search of "FUNdamental" baseball skills, fireworks and lots of run support. He enjoys playing baseball and having fun with all White Sox fans, especially kids, and he loves to get out in the community to make new friends. Southpaw graduated from White Sox Academy University, where he did lots of homework on health and fitness and sharing his love of baseball with fans of all ages. E-mail Southpaw today at southpaw@whitesox.mlb.com . To book Southpaw for a private event, call 312-674-5312. Learn much more about Southpaw HERE »

Sox Pride Club
Show your Sox Pride by joining the official White Sox Baseball online fan club. Receive exclusive benefits and opportunities available only to Sox Pride Club members. More info »

Souvenirs
A number of souvenir locations are located throughout the ballpark. In addition to the more than 10 portable souvenir stands, U.S. Cellular Field has five retail locations within the ballpark. The stores are located behind home plate on the Lower (100), Club (300) and Upper (500) Levels and in the outfield of the Lower Concourse. Cap Corner is located in the left field corner of the Main Level at section 157.

Sox Split
This "split the pot" raffle is an interactive program that is designed to benefit both Chicago White Sox Charities and participating White Sox fans. Raffle tickets are sold to guest for 1 for $2, 3 for $5, 7 for $10 and 15 for $20 from the time the gates to the ballpark open until the end of the fourth inning. During the eighth inning of each home game, the winning ticket number is announced, and a lucky fan will take home half the net proceeds from that night's raffle ticket sales. Sellers can be found in the seating areas and concourses wearing bright green shirts. There is also a Sox Split sales table near section 134 on the Lower Concourse. You may check for the winning number by calling the Sox Split Hotline at 312-674-5533.

Speakers Bureau
Through the Community Relations Department, the Chicago White Sox can provide a speaker for your next club luncheon, dinner or meeting. Requests for former player appearances should be made in writing with the date, time, place and type of gathering at least one month prior to the event. Send all requests to: Community Relations, Chicago White Sox, 333 West 35th Street, Chicago, IL 60616 or via fax at 312-674-5119.

Speed Pitch MachinesMilford Valley Farms
Test your arm at the Mighty Bites Speed Pitch Machines radar gun located on the Upper (500) Level or children 13 and under, can visit the Comcast Fundamentals Deck.

Sportservice
Sportservice is the exclusive concessionaire for U.S. Cellular Field offering a wide array of foods on the Lower and Upper Levels (100 and 500 Levels).

Spring Training
See Spring Training for more information.

Spring Training Tickets
How can I buy tickets for White Sox Spring Training games in Glendale?
White Sox Spring Training home games take place throughout the month of March at beautiful Camelback Ranch - Glendale in Glendale, Ariz. Tickets are available beginning in January. For additional details, check out Spring Training Ticket information.

Stadium Club
The Stadium Club is a fine dining restaurant located within U.S. Cellular Field. It is accessible only to members and their guests with the appropriate coupon, during game days. If you are a member, the number to make reservations is located on your membership card or coupon. The room is also available for rent on non-game days. For game inquiries or reservations, call 312-674-5151. For private parties on non-game days and during the offseason, call 312-674-5155.

Strollers
Can I bring my stroller to the ballpark?
Strollers are permitted inside the ballpark, though smaller, umbrella-type strollers are preferred. Fans with larger strollers may check them at the Guest Relations Booths.

Suites
Please see Groups & Parties for more information.

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T-Shirt Shop
Where can I find the White Sox T-shirt shops at U.S. Cellular Field?
There are two locations of the Majestic Custom T-Shirt Shop located within the ballpark, in sections 123 and 542. New designs are introduced each homestand, so stop by to create your unique, custom apparel every time you visit U.S. Cellular Field! Click here for more details.

Tailgating
Can fans tailgate before White Sox games?
Tailgating is allowed and encouraged in White Sox parking lots A-G and L before every home game until game time. Parking lots open two hours prior to game time. Please use personal-size grills and bring one gallon of water to extinguish the coals. In order to maintain a family atmosphere, kegs are not permitted in the lots. Tailgating is not permitted in any of the auxiliary lots.

Taxi Service
The Guest Relations Booth staff will be happy to call a taxi for you. Taxis will drop off and pick up at the corner of 35th and Shields near Gate 4. Following games, taxis will frequently line up at this location to pick up guests.

TDD Phones
TDD phones are text phones for persons with hearing or speech impairments. Text telephones provide a keyboard input and visual display output to callers and receiving parties connected over standard telephone lines and networks. A TDD phone is available at the Guest Service Relations Booths which are located behind home plate on each level of the ballpark.

Terrace Suites
The terrace suites are large suites located in the left-field corner available for groups from 50 to 400 people on an individual game basis with catering provided by Levy Restaurants . For more information, please call 312-674-1000 of contact us at tickets@whitesox.mlb.com .

Ticket Policy
What are the White Sox ticket upgrade and exchange policies?
Tickets may be upgraded, based on availability, on the day of the game at the Advanced Ticket Window behind home plate on the Main and Upper Levels. Unfortunately, tickets may not be exchanged for a different game.

Ticket Specials
What are the White Sox ticket specials?
The White Sox offer Value Mondays- most tickets are half-price for select Monday home games. Select day games throughout the season are Kids Days - when an adult purchases a full-price ticket at the ticket windows on the day of the game, he or she can purchase tickets for kids 13 and under for $1 each, depending on availability. Click here for Value Promotions details.

Tours of U.S. Cellular Field
How can I schedule a tour of U.S. Cellular Field?
U.S. Cellular Field tours are available for groups of 10 or more on Tuesdays and Fridays - 10:30 a.m. on game days and 10:30 a.m. and 1:30 p.m. on non-game days. Tours include the home dugout, the press box, the field, the suites and the Stadium Club . Advance reservations are required. For details and rates, call 312-674-1000.

Training Academy
The Bulls/Sox Training Academy provides instruction and practice areas for children and young adults of all ages in both baseball and basketball. During the summer, the Training Academy also offers a number of baseball and softball instructional camps throughout the Chicagoland area. Click here or visit www.bullssoxacademy.com for more information.

Tryouts
When do the White Sox hold tryouts?
The Chicago White Sox hold their annual tryout camp during Spring Training. It is an "open" tryout, which means everyone is welcome. Participants are responsible for their own travel plans and accommodations. They also should bring with them any equipment they deem necessary, i.e. spikes, gloves, etc. Balls and bats will be provided.

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Upgrades
Tickets may be upgraded at the Advance Ticket window, located inside the ballpark behind home plate on the Lower (100) and Upper (500) Level. Upgraded tickets are based on availability and may be subject to a price difference. Season and group tickets are not able to be upgraded.

Umbrellas
For the safety and viewing enjoyment of all guests, small umbrellas are permitted in the ballpark and can be opened during rain delays. Umbrellas should not be opened during game play. Please refrain from carrying large, golf-size umbrellas.

Upper Level Policy
For the safety and comfort of all our guests, we ask that our guests remain on the level of the ballpark for which they have tickets. Guests holding tickets for the Upper Level will not have access to the Main Level.

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Value Promotions
Do the White Sox offer any value promotions for home games?
For a list of the 2009 Value Promotions, click here.

Video Recorders
Video recorders are permitted in the ballpark. However, they should not be used to reproduce the game or interfere with any other guests' enjoyment of the game.
See Cameras/Video Equipment

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Wheelchair Escort Service
A limited number of wheelchairs are available at Gates 3, 4, 5 and the Guest Relations Booths on a first-come, first-served basis. Wheelchairs are to be used for transportation purposes, and the Chicago White Sox provide all fans with this service. Wheelchairs cannot be signed out for the entire game due to the limited number of wheelchairs.

Web Site Questions
If I have a question about whitesox.com, who should I contact?
Please e-mail all whitesox.com questions, comments or concerns to fanfeedback@whitesox.mlb.com .

Will Call
Ticketmaster telephone and internet orders may be picked up with the confirmation number, photo ID and credit card at any U.S. Cellular Field ticket window during normal business hours or on game nights.

Tickets ordered for Diamond Suites , through a season ticket holder or through special arrangements from members of the Chicago White Sox including players and front office staff are to be picked up at the U.S. Cellular Field Box Office windows, located at Gate 4 (corner of 35th and Shields). Complimentary tickets may be picked up two hours prior to game time. Please have your ID available.

To leave tickets at will call for another member of your party, please leave them at Gate 4, ticket windows 1-5.