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SoxFest 2014 - FAQ


SoxFest 2014 - FAQ


WHAT IS SOXFEST?
SoxFest is the unofficial kick-off for the 2014 Chicago White Sox season. Traditionally held in late January at the Palmer House Hilton, this event features autograph sessions, photo sessions and seminars all that provide interaction with past, current and future stars of the Chicago White Sox.


WHERE DOES SOXFEST TAKE PLACE?
SoxFest is held at the Palmer House Hilton located at 17 E. Monroe Street in downtown Chicago.


HOW MUCH DO SOXFEST TICKETS COST?

  • Weekend Passes (Fri. - Sun.) may be purchased for $75 each and must be purchased in conjunction with a two-night stay at the Palmer House Hilton. The special SoxFest rate for a two-night stay at the Palmer House Hilton is $278 (plus applicable taxes and fees). Up to four weekend passes may be purchased per hotel reservation. This is the only options to receive Friday access which includes opening ceremony and the best opportunity to collect autographs.
  • Two-day passes (Sat./Sun.) are available for $70 each and include access to Saturday and Sunday of SoxFest. Fans can also purchase a one-night (Saturday night) hotel stay at the Palmer House Hilton at the rate of $163 (plus applicable taxes and fees).
  • A limited amount of Saturday Only passes are available for $60.
  • A limited amount of Sunday Only passes are available for $40.


WHAT ARE THE HOURS OF SOXFEST?*

  • Events and activities are planned on Friday from 4-9PM. Includes opening ceremony and best opportunity to collect autographs.
  • Events and activities are planned on Saturday from 9AM - 4PM
  • Events and activities are planned on Sunday from 9AM - 3PM

*A full schedule will be posted at www.whitesox.com/soxfest and be available on-site.


WHERE CAN I PURCHASE TICKETS FOR SOXFEST?


AT WHAT AGE DOES A CHILD REQUIRE A TICKET TO ENTER?
Children ages 3 and younger do not need a SoxFest ticket as long as they are accompanied by a paying adult.


WHERE'S THE BEST PLACE TO PARK?
Palmer House Hilton provides valet service for those staying at the hotel. There are many self-park parking garages surrounding the Palmer House Hilton. All SoxFest attendees are welcome to park at U.S. Cellular Field, Lot B, compliments of the White Sox. Fans can then make the short trip north to the Palmer House Hilton on the CTA Red Line to the Monroe stop - located just steps from the entrance to the Palmer House Hilton. The complimentary parking at U.S. Cellular Field will be available starting Friday, January 24 at 12:00 p.m., ending Sunday, January 26 at 4:00 p.m.


HOW MANY ITEMS CAN I BRING TO GET SIGNED?
Autographs are limited to one item per person per player.


DOES EVERY PLAYER ATTEND SOXFEST?
Not all players attend SoxFest. There will be a list of players in attendance at www.whitesox.com/soxfest. The list will be updated as players are added.


HOW IS THE SCHEDULE ANNOUNCED FOR ALL PLAYERS DOING AUTOGRAPHS/PHOTOGRAPHS?
Autograph/photograph schedule will be announced a few days leading up to SoxFest and posted at www.whitesox.com/soxfest. The schedule will be printed and available to all fans at the info booth located on the third floor at the top of the escalator and throughout SoxFest.


HOW DOES THE AUTOGRAPH SESSION WORK? **
For each autograph session, the player will sign for a predetermined number of people. This will be a hard cutoff number and no more fans will be allowed an autograph after that number of people has been provided wrist bands. See wristband policy below. ** In order to keep lines moving, posing for photographs with White Sox players during an autograph session is not permitted.


HOW DOES THE PHOTOGRAPH SESSION WORK? **
Fans have the opportunity to pose for a photo with current and former White Sox team members at the photo stage. (Commemorative photos from the stage will be available for purchase immediately in the Empire Room.) See wristband policy below. **


HOW DOES THE KIDS-ONLY AUTOGRAPH LINE WORK?
This line is for kids 17 and younger. One item per kid can get signed. Parents are able to stand with the kids, but not able to seek autographs themselves.


CAN I RESERVE A SPOT IN LINE FOR AN AUTOGRAPH?
You cannot reserve a spot in line for an autograph. Once you leave the line for any reason, you are not able to come back to your same spot.


CAN I PURCHASE A BOOTH AT SOXFEST FOR MY COMPANY?
Contact Joanna Aguirre at jaguirre@chisox.com for booth availability and pricing information.


DO I NEED TO FILL OUT A WAIVER FOR ANY ACTIVITIES?
Some activities within SoxFest require a waiver. Waivers for these specific activities will be made available at these locations.


IS FOOD AVAILABLE FOR PURCHASE AT SOXFEST?
Food is available for purchase at two food court locations within SoxFest; in the exhibit hall and the State & Grand Ballroom both located on the 4th floor.


CAN I PURCHASE WHITE SOX SEASON TICKETS AT SOXFEST?
White Sox season ticket packages can be purchased at the Ticket bays on the fourth floor located outside the State Ballroom.


CAN I BUY SINGLE GAME TICKETS FOR 2014?
A number of ticket purchasing opportunities will be available at SoxFest for the 2014 season. Please visit the ticketing bays on the fourth floor for additional information on 2014 White Sox tickets.


CAN I PURCHASE WHITE SOX MERCHANDISE AT SOXFEST?
White Sox merchandise, game used items and memorabilia will be available for purchase in the exhibit hall located on the 4th floor.


ARE THERE ATMS INSIDE SOXFEST?
ATMs are located inside the Palmer House Hilton on the Lobby level near concierge and on street level.


LOST AND FOUND
Guests may inquire about lost and found articles at the information booth location on the 3rd floor of SoxFest at the top of the escalator. At the conclusion of SoxFest, all lost and found items will be transferred to the White Sox lost and found located at U.S. Cellular Field.


**IMPORTANT INFORMATION REGARDING WRISTBANDS FOR AUTOGRAPHS/PHOTOS**
SoxFest 2014 - Autograph/Photo Session Wristband Policy

  • To assist with crowd flow at SoxFest, colored wristbands will be utilized for each autograph/photo session (a different color for every session).
  • The number of wristbands for each session will correspond with the number of autographs listed in the program for each session.
  • The distribution of wristbands for each autograph/photo session will be determined at the discretion of the White Sox in order to provide for the safety of our guests and to manage crowd movement throughout the space.
  • To enable the greatest number of SoxFest guests the opportunity to obtain an autograph/photo, only one wristband may be obtained per guest at any one time. Multiple wristbands will not be issued to any one guest.
  • Guests with more than one wristband at one time will be denied autograph/photo privileges and all wristbands will be removed by a White Sox representative.
  • Once a guest receives a wristband, he/she may not obtain a wristband for an additional session until they have received an autograph/photo from the current session and a White Sox representative has removed their wristband.
  • Wristbands will be removed by a White Sox representative upon arrival at the specific autograph booth. Guests are welcome to try for another wristband for a different session once the first band is removed by a staff member.
  • The correct colored wristband will be needed in order to access an autograph/photo line.
  • Guests with a wristband for any particular session must be in line no later than 20 minutes after the start time of the session to be guaranteed an autograph/photo.
  • The transferring of wristbands, along with line jumping will result in loss of all autograph privileges.