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Services for Fans with Disabilities

Welcome to Guaranteed Rate Field, home of the Chicago White Sox. Our staff prides itself on providing the best in guest service to all baseball fans, with particular attention to those who my require special assistance. GRF provides accessible access throughout the ballpark and our amenities are listed in this brochure. Should you have additional questions regarding accessible accommodations of our facility please contact Guest relations at 312-674-5225, (TDD) 312-674-5188 or by email: fanfeedback@whitesox.mlb.com.


Topics Index:



Tickets and Seating


Single-game or group tickets may be purchased in advance by calling 312-674-5246; (TDD) 312-674-5235. Tickets may also be purchased at the Guaranteed Rate Field box office at Gate 4 during business hours. Wheelchair accessible ticket windows are located at the main box office and at Gates 3 and 5. If a group contains a number of guests who are physically challenged, please call the numbers listed above for special arrangements.

Wheelchair accessible seating is available on all levels of the park. Adjacent companion seating and additional seating may be purchased based on availability. Guests needing to exchange tickets for an accessible seat should go to the Guest Relations locations behind home plate.

Seating and Pricing Map

Sightline - accessible seating on the Main (100) Level can be found in sections 104, 109, 110, 118, 119, 133, 144, 145, 154, 155 and 160. All of the accessible seats on the Club (300) and Upper (500) Levels are sightline - accessible. Diamond Suite levels are accessible.


Ground Rules


For a list of permitted and restricted items, please see our Code of Conduct page.


Parking


Guests needing access to an elevator or escalator should enter the ballpark at Gate 5. Accessible parking for cars displaying state issued disability placards or license plates is available on the north side of the ballpark in parking lot B immediately adjacent to Gate 5. To reach lot B guests from the north should travel south on Wentworth from 31st Street and turn right on 33rd, then left on Wells Street. Guests coming from the south should travel north on LaSalle from 35th and turn left onto 33rd, then left onto Wells.


Public Transportation


Guaranteed Rate Field is easily accessed via public transportation. The ballpark is located just off the Sox-35th station of the CTA Red Line, which are wheelchair accessible. The area is also serviced by a number of bus routes. Guests may visit the Chicago Transit Authority website at www.transitchicago.com/accessiblity or contact them via phone at 312.836.7000 for more information.

The Metra stop is located at 35th Street just east of the Dan Ryan Expressway, along the Rock Island Line. "Bronzeville" station is accessible.


Ballpark Entrance


The most convenient wheelchair access into the ballpark is through Gate 5 on the north side of 35th Street between Wentworth and Shields. Any guest who is physically challenged and one companion may use the elevators at Gate 5 to reach their desired seating level. Wheelchair ramps are available at all gates.

Gate 4 and the Huntington Bank Stadium Club also have an elevator.

In addition, Gates 3 and 5 are equipped with escalators to assist non-wheelchair guests in reaching seat locations more easily. Escalators are available for exiting the ballpark at Gate 5 only. An elevator pass may be obtained for exiting purposes at any Guest Relations Booth.

Should you require a wheelchair escort from any gate entrance to your seat, please ask any uniformed personal at the gate. Escorts can be arranged for exiting to the gate following the game through the guest relations booth or by asking any uniformed staff member. Please be aware escorts cannot enter the parking lots.


Guest Relations Booths


Guest Relations Booths are located on the 100 Level, Club Level, and 500 Level of the ballpark. Guest Service Representatives are trained to handle the needs of our guests. Feel free to stop by with your questions, comments or suggestions. Electric wheelchairs may be recharged at the Guest Relations Booth by informing a Guest Service Representative. Arrangements may be made in advance by calling 312-674-5225; (TDD) 312-674-5235.


Automatic Teller Machines


All ATM's at Guaranteed Rate Field are marked with Braille. They are located on the 100 Level behind home plate and in center field; in section 540 and behind home plate on the 500 Level; outside of the Bullpen Sports Bar, and outside of the park at Gate 4 and 5 on the Ground Level.


Concession Stands


There are a variety of portable concession stands located along both the 100 Level and 500 Level concourses that are wheelchair accessible. Most fixed concession stands have specially designed windows to accommodate guests in wheelchairs. Please see the nearest Guest Service Representative for assistance or stand attendant for menu assistance.


First Aid


First aid is located on the ground level behind homeplate. Use the marked elevators to access the room. Should you require assistance, please contact any uniformed staff member. You can reach our safety command center by texting "riseabove" to 69050. Assistance of any kind will be dispatched.


Water Fountains


Water fountains are located near the restrooms throughout the ballpark.


Guaranteed Rate Gift Shops


The Chicago Sports Depot located at Gate 5 and all Guaranteed Rate Field Gift Shops are wheelchair accessible. Additional shops are located behind home plate on the 500 Level and on the 100 Level near sections 101, 123 and 157.


Security


Security Guards are located at the gates and throughout the ballpark. Any staff member with a radio can call a security team for you. You can also text "riseabove" to 69050 to reach our safety command center.


Visual Assistance


Personal headset radios are available free of charge at all Guest Relations Booths. Large print information brochures and schedules are also available.

Closed Captioning: Closed Captioning is available for our fans on the right field video board and is visible from all seats with the exception of the outfield seating areas.

Quiet Time: Ear plugs and noise reducing headphones are available at all guest relations booths. Should a quiet room be necessary, please contact a Guest Service Representatives, security guard or go to the guest relations booth and a quiet room will be provided.


Washrooms


Every washroom in Guaranteed Rate Field is equipped for guests who are wheelchair users. A companion washroom is located near section 106 on the 100 Level. Please contact the Guest Service Representative near section 106 for access to the companion washroom. First-Aid is also available as a companion restroom.