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Services for Fans with Disabilities

The staff at U.S. Cellular Field, home of the Chicago White Sox, prides itself on providing the best in customer service to White Sox and Major League Baseball fans.

U.S. Cellular Field has been specifically designed to accommodate baseball fans requiring special assistance or attention, and every staff member is trained to respond to your needs. Please contact the nearest park employee if you require special assistance.

If you have any questions regarding the accessibility of the facility, contact Guest Relations at 312-674-5225; (TDD) 312-674-5188. To purchase accessible seats call 312-674-5244; (TDD) 312-674-5235. Guest Relations personnel will assist with any special arrangements necessary for your visit to U.S. Cellular Field. Also, feel free to e-mail us at fanfeedback@whitesox.mlb.com with any questions or comments.

The White Sox offer the following services to fans needing special accommodations:
Topics Index:
Tickets and Seating Parking Ballpark Entrances
Fan "Ground Rules" Assistive Listening Automatic Teller Machines
Concession Stands First Aid Guest Relations Booths
Telephones Gift Shops Visual Assistance
Washrooms Water Fountains  
  Single-game or group tickets may be purchased in advance by calling the White Sox at 312-674-5246; (TDD) 312-674-5235, or by calling Ticketmaster at 866-SOX-GAME; (TDD) 312-559-7770. Tickets also may be purchased at the U.S. Cellular Field box office at Gate 4 during business hours. Wheelchair accessible ticket windows are located at the main box office and at Gates 3 and 5. If a group contains a number of guests who are physically challenged, please call the numbers listed above for special arrangements.
 


WHEELCHAIR ACCESSIBLE seating is available on all levels of the park. Adjacent companion seating and additional seating may be purchased based on availability.

Seating and pricing chart »
  Accessible parking for cars displaying state issued disability placards or license plates is available on the north side of the ballpark in parking lot B immediately adjacent to Gate 5. To reach lot B guests from the north should travel south on Wentworth from 31st street and turn right on 33rd, then left on Wells street. Guests coming from the south should travel north on LaSalle from 35th street and turn left onto 33rd, then left onto Wells.

A parking attendant will direct vehicles displaying a current handicapped license plate or municipally issued disabled permit to the reserved parking area. Any guest in need of assistance may be dropped off or picked up at Gate 4 in Lot D. Guests needing access to an elevator or escalator should enter the ballpark at Gate 5.

The Chicago Transit Authority provides transportation to and from U.S. Cellular Field for guests who are physically challenged. Arrangements may be made by contacting the CTA at 312-836-7000; (TDD) 312-836-4949.
  The most convenient wheelchair access into the ballpark is through Gate 5 at the corner on the north side of 35th Street. Any guest who is physically challenged may use the elevators at Gate 5 to arrive at their desired seating level. Wheelchair ramps are available at all gates.

Any guest who is physically challenged, plus one companion, may use the elevators at Gate 5 to arrive at their desired seating level. Wheelchair ramps are available at all gates. In addition, Gates 3 and 5 are equipped with escalators to assist non-wheelchair guests in reaching seat locations more easily. Escalators are not available for exiting the ballpark.
  Please adhere to the following guidelines so that all fans may enjoy their experience at U.S. Cellular Field.

Guests are welcome to:
  • Carry in food in a small, clear (see-through) plastic bag.
  • Enter with small, soft-sided bags (no larger than 16" x 16" x 8") that will be searched prior to entering the park.
  • Carry in one sealed plastic bottle of water, one liter or less in size, but no other beverages of any kind.


  • Please be aware:
  • Guests holding tickets for the Upper Level must remain in the Upper Level.
  • Bottles, cans, hard-sided coolers or other liquid containers may not be brought into the park.
  • Smoking is not permitted in U.S. Cellular Field pursuant to the Smoke-Free Illinois Act 95-0017.
  • U.S. Cellular Field will be free from foul/abusive language or obscene gestures by guests.
  • Intervention with an impaired or intoxicated Guest will be handled in a prompt and safe manner.
  • Our Guests' experience will not be disrupted by unruly actions or behavior of others, including unauthorized persons entering the playing field.
  • Guests will show their tickets when requested and sit only in their ticketed seats.
  •   Assistive listening devices are available free of charge at the Guest Relations Booths located behind home plate on all three concourses.
      All ATMs at U.S. Cellular Field are marked with Braille. They are located on the Lower and Upper concourses behind home plate, in center field, near section 540, outside the Bullpen Sports Bar and outside of the park at Gate 4.
      There are a variety of portable concession stands located along both the Lower and Upper concourses that are wheelchair accessible. Most fixed concession stands have specially-designed windows to accommodate guests in wheelchairs. Please see the nearest Guest Service Representative for assistance.
      First aid is located on the service level and can be reached by taking the elevator behind home plate from any level. Should you require special assistance, please contact the nearest Guest Service Representative or security officer. Paramedics are also available throughout the park to respond to the needs of our guests.
      Guest Relations Booths are located on the Lower, LG Skyline Club and Upper levels of the ballpark. Guest Service Representatives are trained to handle the needs of our guests. Feel free to stop by with your questions, comments or suggestions. Electric wheelchairs may be recharged at the Guest Relations Booth by informing a Guest Service Representative. Arrangements may be made in advance by calling 312-674-1000, ext. 5225; (TDD) 312-674-5235.
      Telephones for guests in wheelchairs are located throughout all levels of the ballpark. TDDs are available to guests at the Guest Relations Booths on the Main, Club and Upper levels. Please contact the nearest Guest Service Representative for assistance.
      All gift shops located on the Lower and Upper Concourses are accessible to all guests, including guests in wheelchairs.

    The other gift shops in U.S. Cellular Field are wheelchair accessible. They are located near Sections 110, 121, 133, 157 and 542.
      Personal headset radios are available free of charge at all Guest Relations Booths. Large print information brochures and schedules are also available.
      Every washroom in U.S. Cellular Field is equipped for guests who are physically challenged and who are wheelchair users. A companion washroom is located near Section 106 on the Lower Concourse or in the First Aid room located behind home plate on the ground level. Please contact the Guest Service Representative near Section 106 for access to the companion washroom.
      Water fountains are located near the restrooms throughout the ballpark.