Below is an advertisement.

Chicago White Sox Job Opportunities

DelawareNorth Sportservice

DelawareNorth Sportservice, located at Guaranteed Rate Field, has some fun, part-time, seasonal jobs available. All jobs require evening and weekend availability. We are particularly looking for SEAT VENDORS, who walk the stadium selling beverages and snacks. Vending is one of baseball's greatest traditions and is a great way to experience the excitement of every game.


Knowledge, Skills & Abilities needed to be a Seat Vendor are:

  • Must be at least 16 years of age to sell food products
  • Availability to work 25 games throughout the baseball season, including nights and weekend and holidays
  • Self-motivated with a high level of self-confidence to aggressively sell assigned items
  • Ability to raise and project voice to market and sell product for entire length of shift
  • Superb customer service skills with a friendly, pleasant demeanor, as well as strong communication skills to communicate with guests
  • Basic math skills, so you can accurately account for cash and inventory
  • Ability to work in a fast-paced environment, dependable and punctual
  • Frequent walking throughout venue for entire length of shift
  • Ability to walk up and down stairs frequently for entire length of shift
  • Ability to lift and carry up to 25 lbs to 50 lbs

To apply for a job as a Seat Vendor or any other job, go to our website at www.delawarenorth.com and search for jobs in Chicago.


At Your Service, LLC

Are you friendly and dependable? Do you enjoy entertainment? At Your Service is now hiring. Many positions offer year-round employment at the United Center and Guaranteed Rate Field. All positions require evening, weekend and holiday availability.

Motivated guest service personnel needed in the following positions:

  • Guest Service Representative - Greeter, Ticket-scanner, Usher
  • Team Leaders - Experience supervising 10+ subordinates required
  • Event Security Representative - Active or retired law enforcement certification required
  • Security Crowd Managers - Criminal justice studies preferred
  • Guest Relations Representatives - Dedicated guest service booth representatives, complaint resolution
  • Suite Representatives - Premium seating access control

Apply



Director of Business Analytics | Database Administrator | Guest Relations Representative



Director of Business Analytics

Reports to: Senior Vice President of Sales & Marketing


Responsible for the development and implementation of the White Sox business analytic strategy. Provides data management expertise through integration of multiple data sources. Works closely with IT Database Administrator to develop the White Sox data warehouse and CRM resources. Develops face-to-face relationships with all levels of staff, including the Executive Team. Provides vital information to marketing department to maximize relationships and fan engagement. Reports to the Senior Vice President of Sales & Marketing.


Roles:

  • Work with White Sox executive team to develop a business analytics strategy to improve the breadth and relevance of internal and external analytics use.
  • Assist in building data driven culture by mentoring, training and providing staff concise data to use in their decisions.
  • Direct the business analytics staff, collaborating with tickets sales, marketing and financial staff. Including developing short term and long-term initiatives based on customer information, sales and marketing data, and market research.
  • Through relationships with White Sox staff and outside vendors identify and implement revenue enhancing opportunities including, merchandise/concessions, ticketing, strategic pricing, marketing, inventory management, fan engagement and rewards programs.
  • Present reports to management for use in decision-making and strategic planning.
    • Implement analytical approaches, methodology, and assist in the interpretation of results.
    • Provide insights into business performance and suggests areas for and methods for improving operations.
  • Engage fans to increase satisfaction levels and increase revenue.
  • Work with the Database Administrator and outside Data Architect to identify data sources, develop solution design components, support the databases, ETL mappings and procedures and schedules.
  • As key relationships develop this job will evolve.


Skills:

  • Driven by business outcomes not by technology.
  • Highly organized with an ability to work under tight deadlines and shifting priorities. Performs a variety of complicated tasks.
  • Manage multiple resources and projects concurrently to ensure successful completion of analytic projects. Data management expertise through integration of multiple data sources.
  • Understand and identify data needs of departments and staff.
  • Excellent oral and written communication skills.
  • Strong staff facing skills and the ability to communicate analytical and technical concepts to staff with confidence and in an easy-to-understand fashion.
  • Strong executive level presentation skills and ability to communicate complex analytical concepts to non-technical audience.
  • Passion for sports.
  • Experience analyzing and synthesizing large data sets.
  • Regression analysis and pricing elasticity experience preferred.
  • Exceptional Excel and PowerPoint skills.
  • Experience with Cognos, Tableau, SQL and CRM preferred.
  • Customer product or retail experience preferred.
  • 5-7 years of Management Consulting experience.
  • 3 years of direct supervisory experience.
  • Business, statistics, mathematics or economics background with consistent record of accomplishment of professional and personal achievement.


Job posting info:
Candidates interested in applying for this position should e-mail their resume to: jobs@chisox.com


Please insert Director of Business Analytics as your subject line.


Application Deadline: March 31, 2017


NO PHONE CALLS PLEASE

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Database Administrator

Reports to: Senior Director of Management Information Systems


Database Administrator; SQL and CRM data expert
Serve as the primary IT liaison to the White Sox business analytic team and other White Sox data end users including CRM users. Work with outside data architect and consultant to maximize effectiveness of databases. Identify useful data sources, coordinate, and monitor transfer of data into the data warehouse. This role requires strong interpersonal skills as well as technical skills. Reports to the Senior Director of Management Information Systems.


Roles and Responsibilities:


Data Collection

  • Develop data integration framework (source, target) and standards.
  • Integrate data from multiple sources systems, into Data Warehouse, cleansing data, transforming and loading data from multiple formats.
  • Identify database requirements by interviewing customers, analyzing department applications, programming and operations, evaluating existing systems, designing, and proposing new systems.


Data Management

  • Responsible for planning, design, development, maintenance and organization of all SQL databases. Will identify and resolve any SQL database issues.
  • Install, maintain, and troubleshoot Microsoft SQL Server. Monitor systems and platforms for availability and performance and storage. Maintain database performance by calculating optimum values for database parameters; implementing new releases; completing maintenance requirements; evaluating computer operating systems and hardware products.
  • Review and assess technical proposals regarding changes or upgrades to existing databases.
  • Provide quality control system to ensure accuracy and integrity of databases.


Strategy

  • Evaluate database structures, historical design decisions, business rules and future requirements. Consider new data standards, database products, vendors and consolidation of data.
  • Research and keep abreast of new data technology for potential Data Warehouse applications.
  • Create holistic view of organization data.
  • Prepare users by coordinating and conducting training, providing information and resolving problems.
  • Assist in the evaluation of future Data Warehouse integration of CRM platforms, loyalty programs, and social media. Recommend expanded summary data. Research and recommend future in-park activations strategies including concession and novelty coupons, ticket offers, and sponsor coupons.


Relationships

  • In conjunction with Analytics Director develop and build relationships with all departments of the White Sox, with particular focus on the marketing department to provide quick, accurate data for decision makers meeting organizational goals. Gain basic understanding of data visualization tools to assist Analyst in providing useful information. Challenge data use among data users.
  • Serve as the primary liaison between IT, the White Sox business analytic team and other White Sox end users including CRM users. Support data and reporting requirements and infrastructure teams.
  • Serve as the primary White Sox contact for data transfer integrity between:
    • Concession and Retail including Sportservice (Retail Pro and Quest) and Levy (Quest and Parametric).
    • Ticketing including Ticketmaster (Archtics and TM Host) and Stubhub.
    • Other Relationships including MLBAM, Turnkey, FroogaliT.
    • All CRM platforms.
    • Analytics department generated data.
  • Work with outside Data Architect and CRM consultants and White Sox staff to identify sources of data and related infrastructure to collect, store and present data.
  • Work collaboratively with application development and infrastructure teams.
  • Drive effective teamwork, communication and collaboration to achieve results.


Skills:

  • Strong analytical and problem solving skills.
  • Demonstrated technical knowledge; a technical zeal.
  • Strong organizational and critical thinking skills.
  • Strong social and interpersonal skills; must be able to interact with all levels of employees.
  • Must be adept to working in a collaborative work environment.
  • Knowledge of project management practices.
  • Ability to develop and deliver presentations.
  • Skill in fact-finding and data collection.
  • Ability to analyze and develop business and technical requirements.
  • Excellent understanding of key elements of database design, maintenance, security and management.
  • Ability to effectively train staff members.


Technical requirements:

  • Bachelor degree in Computer Science, Information Systems, computer engineering.
  • Experience in designing, implementing and managing large and complex data warehouse and cubes in Microsoft SQL Server Analysis Services.
  • Expert level understanding of Microsoft SQL Server components Microsoft Integration Services (SSIS), Microsoft Analysis Services (SSAS) and Microsoft Reporting Services (SSRS)
  • Strong experience monitoring and tuning queries and data loads, addressing user questions concerns of data integrity.
  • Tableau, Cognos and CRM experience preferred.
  • Prefer at least 5 years active database administrator experience.


Job posting info:
Candidates interested in applying for this position should e-mail their resume to: jobs@chisox.com


Please insert Database Administrator as your subject line.


Application Deadline: March 31, 2017


NO PHONE CALLS PLEASE

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Guest Relations Representative - Day of Game, Part-Time

The Chicago White Sox are looking for Part-Time employees in our Guest Relations/Diamond Suites department for all Chicago White Sox Home Games and events at Guaranteed Rate Field. Guest Relations team members are ambassadors to both the guests and fellow team members. Our Guest Relations philosophy is to ensure our guests have a winning experience at the ballpark no matter what the final score may be. It is the responsibility of the Guest Relations/Diamond Suites team to commit to going the extra mile for every person entering our ballpark.


Job Responsibilities:

  • Promote a family atmosphere, guest enjoyment and safety to ensure game day satisfaction
  • Provide immediate service and comprehensive issue resolution to every guest
  • Operate as a steward of Guest Relations/Diamond Suites policies and to uphold Chicago White Sox regulations, ethics and directives
  • Provide accurate directions to seating locations, concessions, restrooms and other key areas of the ballpark
  • Assist guests with disabilities ensuring all needs are met
  • Communicate to the command center or management regarding any issues
  • Partner with various departments including concessions, parking, security, retail and housekeeping to make certain that all issues are addressed and resolved in a timely matter
  • Meet challenges offered by every person at your Guest Relations/Diamond Suites booth using training and knowledge of the ballpark
  • Perform other duties as assigned


Qualifications and Requirements:

  • Previous customer service experience is strongly desired
  • Must have evening, weekend and holiday availability
  • Strong communication skills, both verbal and written
  • Highly motivated and enthusiastic with strong interpersonal skills
  • Must be a positive and outgoing individual who is able to work well both individually as well as part of a team
  • Ideal candidate exhibits strong problem solving skills and professional judgement
  • Must be able to fully perform the essential functions of the job


Job posting info:
Candidates interested in applying for this position should e-mail a resume to: CWSGuestRelations@chisox.com


Please insert Guest Relations Representative as your subject line.


NO PHONE CALLS PLEASE

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