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Guest Experience

Fan Feedback

Should you have any questions or concerns regarding your experience at the Rogers Centre during a Toronto Blue Jays game, please feel free to contact our Guest Experience Department by email at fanfeedback@bluejays.com.

Our Guest Experience Promise

Our promise to our guests and each other is simple yet fundamental to our success: "To create an exceptional Guest Experience where every guest will leave feeling like it is their first event, best event, every event."

Our Guest Experience Commitment

Our team is committed to ensuring that we deliver on and adhere to the following tenets:

  • Safety: Providing safety for all of our guests and team.
  • Team: Working together to achieve a common purpose.
  • Efficiency: Providing immediate action to our guests needs.
  • Experience: Creating a seamless Guest Experience
  • Respect: For both our guests and ourselves.